Route Work to the Right Person Without Asking
A support ticket arrives for a billing question. Notis knows your finance person handles those and assigns it to them automatically, complete with context. They see the issue, not a forwarded email.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
You receive work requests and have to manually decide who owns them, then route via email. Work gets lost in forwards, and the owner has to dig through email to understand context instead of seeing a ready-to-work issue.
- Issues created from emails are automatically assigned to the right team member based on content
- Eliminates manual routing and forwarding, reducing email volume by half
- Team members see structured issues (not email forwards) so they can start work immediately
- Reduces assignment errors and ensures work reaches people with the right expertise
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Linear in Notis.
- 2Create an automation: 'When an email arrives about [topic], create a Linear issue and assign it to [person].' You can define multiple routing rules.
- 3Choose 'New Email Received' as the trigger and select your notification channel.
- 4Send test emails for each routing category and verify they assign correctly.
- 5Activate the automation for all incoming work emails. Each message routes automatically.
Questions about this workflow
How do I set up routing rules for multiple topics?
One prompt can include multiple rules: 'If it mentions billing, assign to finance@. If it's a bug, assign to engineering@. If it's a design request, assign to design@.' Notis routes each accordingly.
What if the email doesn't fit any rule?
You can set a default: 'Assign to me if it doesn't match any known category' so nothing falls through the cracks.
Can I reassign if Notis guessed wrong?
Yes, it's one click in Linear to reassign. Notis also learns from corrections over time to improve its routing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Linear. A trigger fires from one place; an action lands in another.
Agent mail triggers
Linear actions
New Email Received
Trigger for new emails in an AgentMail inbox
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Agent mail and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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