Urgent Support Alerts on Telegram
Support crises shouldn't wait in your email queue. Get Telegram alerts when tickets escalate, so you can respond immediately.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A single angry customer email can spiral into a bigger problem if missed. Neurodivergent founders often don't catch the tone or urgency in email subjects, leading to delayed responses and customer churn.
- Catch support crises before they escalate further
- Respond to upset customers immediately
- Reduce customer churn from delayed responses
- Keep your team focused on urgent issues
Setup
Build it in a few focused steps.
- 1Connect your support email inbox (or Agent mail) and Telegram to Notis.
- 2Tell Notis: 'Alert me urgently on Telegram if I get emails with frustrated language, complaints, or escalation keywords'.
- 3Choose a dedicated Telegram chat or channel for urgent alerts.
- 4Notis starts identifying and flagging escalations.
- 5Test with a sample support email to verify urgency detection works.
Questions about this workflow
How does Notis detect escalations?
It uses keywords (angry tone, 'urgent', 'cancel', 'refund', etc.) and sender patterns. You can customize what counts as urgent.
Can I set different alert levels for different issues?
Yes. Create alerts for critical issues vs. standard support, and route them to separate Telegram channels.
Will I get alerted about every support email?
No. Notis filters and only alerts you for escalations and issues needing immediate action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Telegram. A trigger fires from one place; an action lands in another.
Agent mail triggers
Telegram actions
New Email Received
Trigger for new emails in an AgentMail inbox
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Agent mail and Telegram. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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