Keep customer feedback attached to active Linear issues
Customer requests arrive through multiple channels but get silenced in email. Notis adds them directly as comments on the relevant Linear issue so your team sees feedback exactly where they're working.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Customer feedback arrives constantly but rarely makes it to the team working on that feature. Important context stays stuck in email while development decisions are made in Linear.
- Keep customer voice present during development instead of siloed in email
- Reduce time between feedback and development response
- Centralize all context on each feature in one Linear issue
- Let the team make decisions informed by actual customer input
Setup
Build it in a few focused steps.
- 1Connect your Airtable and Linear accounts to Notis.
- 2Tell Notis: 'When I receive a customer request via webhook, add it as a comment to the matching Linear issue'.
- 3Specify how to identify which issue to update (by issue title, description keywords, or custom matching rules).
- 4Notis generates a webhook URL to add to your form, support tool, or custom backend.
- 5Test by sending a sample request and verify it appears as a comment on the correct Linear issue.
Questions about this workflow
What if there's no matching Linear issue for a customer request?
Tell Notis to create a new issue instead. You can route different types of requests to different teams.
Can we include customer metadata like their plan or usage in the comment?
Yes. Tell Notis what fields to include and Notis will add them automatically so the team has full context.
Will the customer see that their feedback was shared in Linear?
No. Linear is internal-only by default. You can ask Notis to send them a confirmation that their feedback was received.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtable to Linear. A trigger fires from one place; an action lands in another.
Airtable triggers
Linear actions
Base Metadata Changed
Triggers when an existing Airtable base changes its name or permission level.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Base Schema Changed
Triggers when tables, fields, or views change in an Airtable base.
Create a comment
Creates a new comment on a specified linear issue.
User Profile Changed
Triggers when the connected Airtable user's profile information changes.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
View Created
Triggers when a new view is created in an Airtable base.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
View Deleted
Triggers when a previously known Airtable view is deleted.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
View Metadata Changed
Triggers when an Airtable view changes its name or type.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Airtable and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Linear.