Get BotPenguin handoffs in Slack
When a chatbot conversation needs a person, put the handoff in the Slack channel where your team can act on it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Important conversations can stall when someone has to keep checking BotPenguin for requests the bot could not resolve.
- Surface conversations that need human attention in a shared workspace.
- Give the team a clear follow-up cue without constant dashboard checks.
- Keep the handoff close to everyday team discussion.
Setup
Build it in a few focused steps.
- 1Connect BotPenguin and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to send a Slack alert when a BotPenguin conversation needs human follow-up, including only context available in the webhook.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real BotPenguin escalation and confirm the Slack message is useful.
Questions about this workflow
How does Notis know an escalation happened?
The automation starts from a Notis webhook. Send it when BotPenguin identifies a conversation that needs human follow-up; the webhook must include any conversation context you want Notis to use.
Can the Slack alert include the full conversation?
Only include details supplied by the webhook or otherwise available to the automation. Test a real example to confirm which context is present.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link BotPenguin to Slack. A trigger fires from one place; an action lands in another.
BotPenguin triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
BotPenguin and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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