Check customer follow-up after a GitHub issue closes
Close the technical loop while keeping the customer conversation visible.
Trigger
Issue State / Properties Changed
Triggers when a specific GitHub issue changes any of its tracked properties. Monitored properties: state (open/closed), state_reason, title, body, assignees, labels, milestone, lock status, active_lock_reason, comment count, and closed_at timestamp. When a change is detected, the payload includes the full current issue details, the list of changed field names, and their previous values.
Action
Get Appointments
Tool to retrieve a list of appointments. Use when you need to list all scheduled appointments.
Why this helps
Finishing the fix can make the promised follow-up disappear from view.
- Prevents dropped follow-ups
- Links delivery to communication
Setup
Build it in a few focused steps.
- 1Connect GitHub and Etermin to Notis once.
- 2Create an automation in Automations.
- 3Write one instruction asking Notis to review related Etermin appointments when an issue is closed and report any needed customer follow-up.
- 4Choose Issue State / Properties Changed and a run-report channel.
- 5Close a test issue.
Questions about this workflow
Does it need a separate reminder tool?
No. It can report the relevant appointments through your selected Notis channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Etermin. A trigger fires from one place; an action lands in another.
GitHub triggers
Etermin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in eTermin. Use when you need to add a contact before scheduling appointments.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create eTermin Resource
Tool to create a new resource. Use when you need to create any eTermin resource (contact, vouchers, resource, appointment).
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create User
Tool to create a new user. Use when you need to add users to eTermin after collecting their details.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Voucher
Tool to create a new voucher in eTermin. Use when you need to add a voucher after defining its details.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Create Webhook
Tool to create a new webhook in eTermin. Attempts multiple candidate endpoints since webhook creation is undocumented. Returns a helpful message if UI-only.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Delete Appointment
Tool to delete an appointment. Use when you need to remove an existing appointment by its identifier. Confirm the appointment exists before invoking.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Delete calendar
Tool to delete a calendar. Use when removing an existing calendar by its identifier.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Delete Contact
Tool to delete a contact. Use when you need to remove a contact by its ID after confirming it exists.
Connect any two apps with Notis in the middle.
GitHub and Etermin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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