Keep support answers aligned with documentation
Documentation changes in GitHub should reach support before the old answer does.
Trigger
GitHub Repository README Changed
Triggers when the README file in a specific repository directory changes. Monitors the README in a configurable directory and branch/tag/commit. The payload includes the current README metadata (filename, path, SHA, size, URLs), the previous and current git blob SHAs, and a list of which tracked fields changed.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Support can unknowingly repeat outdated setup steps when documentation changes are not announced.
- Signals documentation changes to support
- Reduces outdated replies
- Creates an audit trail for knowledge updates
Setup
Build it in a few focused steps.
- 1Connect GitHub and Gorgias to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it.
- 3Use this instruction: Update the related Gorgias ticket when the monitored GitHub README changes, summarizing the change and linking to the current file.
- 4Select the GitHub README changed trigger and choose a channel for run reports.
- 5Test it with one documentation edit.
Questions about this workflow
Can this monitor a specific README location?
Yes. The trigger monitors a configurable repository directory and reference.
What should support receive?
Ask Notis for a concise summary and the current README link.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Gorgias. A trigger fires from one place; an action lands in another.
GitHub triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Customer
Creates a new customer in gorgias.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Team
Creates a new team in gorgias.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Create Ticket
Creates a new ticket in gorgias.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Delete Customer
Deletes a specific customer from gorgias.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
GitHub and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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