Reply to a Freshdesk ticket when a Linear issue is resolved
The bug is fixed in Linear, but the customer who reported it is still waiting in Freshdesk. This automation notices when an issue is marked done and posts a resolution reply on the linked ticket, so the person who reported the problem finally hears that it is solved.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Fixes ship in Linear and the customers who reported them never get told, so tickets stay open and trust erodes.
- Customers learn their issue is fixed the moment it ships
- Tickets stop lingering open because the loop finally closes
- You never forget the last, most satisfying step of support
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: when a Linear issue is marked resolved, reply on the linked Freshdesk ticket that the fix has shipped.
- 4Pick the Linear Issue Updated trigger and choose a channel for run reports.
- 5Close a test issue and confirm the resolution reply lands in Freshdesk.
Questions about this workflow
How does it know the issue is actually resolved?
It reads the status change on the update. Describe what counts as resolved in your prompt and Notis follows that.
Can it also close the ticket?
Ask for that in your prompt and Notis can update the ticket status as it replies, if your Freshdesk workflow allows it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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