Reply to a Freshdesk ticket when a Linear issue is updated
The fix is moving through Linear, but the customer waiting in Freshdesk has no idea. This automation watches for Linear issue updates and posts a reply on the linked Freshdesk ticket, so progress reaches the person who asked without you remembering to write it.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Engineering moves an issue forward in Linear but the customer in Freshdesk is left in silence because nobody circles back.
- Customers hear about progress the moment engineering makes it
- You stop drafting the same status update by hand every day
- The support thread stays current without you living inside Freshdesk
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: when a Linear issue is updated, reply on the linked Freshdesk ticket with the progress.
- 4Select the Linear Issue Updated trigger and set the channel for run reports.
- 5Move a test issue to a new status and check the reply lands in Freshdesk.
Questions about this workflow
Does it reply on every issue change, even tiny ones?
It runs on the Issue Updated trigger. If you only want meaningful updates surfaced, say so in your plain-language prompt and Notis will use judgment about what to post.
How does Notis know which ticket to reply to?
It reads the issue context and matches it to the related Freshdesk ticket. You never build a lookup or field map yourself.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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