Update a Freshdesk ticket when a Linear issue is updated
A Linear issue gets reprioritized or relabeled, and now the Freshdesk ticket is quietly wrong. This automation catches Linear issue updates and revises the linked Freshdesk ticket to match, so support is never working off stale information.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Linear and Freshdesk drift apart the moment an issue changes, and support ends up quoting outdated priority or status to customers.
- Freshdesk always reflects the real state of the Linear issue
- Support stops quoting outdated priority or status to customers
- You avoid the silent drift between two systems of record
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open the portal, go to Automations, and click New Automation.
- 3Describe the outcome: when a Linear issue is updated, update the matching Freshdesk ticket to match.
- 4Pick the Linear Issue Updated trigger and set the channel for run reports.
- 5Change a test issue's priority and confirm the Freshdesk ticket updates.
Questions about this workflow
Which fields does it update?
Notis reads what changed on the issue and reflects the relevant details on the ticket. You describe the intent in plain language rather than mapping each field.
Can it also add a note about what changed?
Yes, ask for that in your prompt and Notis will record the change on the ticket as it updates it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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