Update a Freshdesk ticket when a Linear project's properties change
A project's target date slips or its lead changes in Linear, and support keeps promising customers the old timeline. This automation catches project property changes and updates the related Freshdesk ticket, so the support side always reflects the real plan.
Trigger
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Project timelines and owners change in Linear while support keeps quoting outdated dates to customers.
- Support quotes the real timeline, not last month's plan
- Ownership and status changes reach Freshdesk automatically
- Customers get accurate expectations without you relaying them
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a Linear project's properties change, update the related Freshdesk ticket.
- 4Select the Project Properties Updated trigger and pick a run-report channel.
- 5Change a test project's target date and confirm the ticket updates.
Questions about this workflow
Which project changes trigger this?
Status, lead, target date, priority, and similar property changes fire it. You describe which ones matter in your prompt.
Does it work for private-team projects?
Yes, the trigger covers projects you can see across public and private teams via your connected token.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Freshdesk.