Create a Freshdesk ticket automatically when a new Linear issue is created
You file a lot of issues in Linear, and the customer-facing side of that work keeps slipping. This automation watches Linear for new issues and instantly opens a matching Freshdesk ticket, so nothing that started as engineering work ever disappears before support can act on it.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
Bugs and requests get filed in Linear but never make it into Freshdesk, so support has no record and customers get left waiting.
- Every new Linear issue lands in Freshdesk without you switching tools
- Support gets a paper trail for engineering work the moment it starts
- No more issues that only exist in Linear and never reach the help desk
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link, open Automations, and click New Automation.
- 3Write the plain-language prompt: when a new issue is created in Linear, open a matching ticket in Freshdesk.
- 4Pick the Linear Issue Created trigger and choose the channel where Notis reports each run.
- 5File one test issue in Linear and confirm the Freshdesk ticket appears.
Questions about this workflow
Do I have to map Linear fields to Freshdesk fields?
No. You describe the outcome in one sentence and Notis reads the issue and fills the ticket for you. There are no field-mapping screens.
Will this fire for every single new issue?
Yes, it runs on the Linear Issue Created trigger, so each new issue produces one Freshdesk ticket. You can refine the wording of the prompt any time.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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