Update a Freshdesk ticket when private-team Linear issue properties change
Properties on a private-team Linear issue change, and the connected Freshdesk ticket keeps showing the old state. This automation catches those private-team updates and revises the ticket, so support stays accurate on sensitive work without you cross-checking two tools.
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Private-team issue changes go unreflected in Freshdesk, leaving support with stale details on the most sensitive work.
- Sensitive work stays accurately reflected in Freshdesk
- Support never works from a stale private-team ticket
- Updates flow without you manually reconciling two tools
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a private-team Linear issue's properties change, update the matching Freshdesk ticket.
- 4Select the Private Team Issue Properties Updated trigger and pick a run-report channel.
- 5Change a property on a test private-team issue and confirm the ticket updates.
Questions about this workflow
Does this expose private-team detail in the ticket?
Tell Notis to keep sensitive fields out of the ticket and it will update only the appropriate details.
Will it see private teams I lack access to?
No. The private-team trigger polls with your connected Linear token and respects your visibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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