Reply to a Freshdesk ticket when a public-team Linear comment is posted
Your public teams talk through issues in Linear comments, and the customer in Freshdesk never hears any of it. This automation catches new public-team comments and posts the relevant reply on the linked ticket, so the discussion actually reaches the person waiting on it.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Public-team comment threads carry the update, but the Freshdesk customer is left refreshing a silent ticket.
- Customers stay current with what the team is discussing
- No manual copy-paste from Linear into the ticket
- Support threads reflect the live public-team conversation
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: when a comment is posted on a public-team Linear issue, reply on the linked Freshdesk ticket.
- 4Pick the Public Team Comment Created trigger and choose a run-report channel.
- 5Post a test comment in a public team and confirm the Freshdesk reply appears.
Questions about this workflow
Can I keep some comments internal?
Yes. Tell Notis in the prompt which kinds of comments to relay and which to skip, and it will follow that.
Why choose this over the general comment trigger?
This fires only for public-team comments, so it pairs cleanly with a separate private-team automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Freshdesk.