Update a Freshdesk ticket when public-team Linear issue properties change
A public-team Linear issue gets reprioritized or reassigned, and the Freshdesk ticket keeps telling the old story. This automation watches those property changes and revises the linked ticket, so support always reflects the current priority and owner without you checking two tools.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Priority and ownership shift on public-team Linear issues while the Freshdesk ticket silently keeps stale details.
- Ticket priority and owner match the live Linear issue
- Support never quotes an outdated assignee or priority
- Cross-team changes reach Freshdesk without a manual check
Setup
Build it in a few focused steps.
- 1Connect Linear and Freshdesk to Notis once from the portal.
- 2Open the portal, go to Automations, and click New Automation.
- 3Describe it plainly: when a public-team Linear issue's properties change, update the matching Freshdesk ticket.
- 4Pick the Public Team Issue Properties Updated trigger and set a run-report channel.
- 5Reprioritize a test issue and confirm the Freshdesk ticket updates.
Questions about this workflow
How is this different from the general update automation?
This fires only on public-team property changes, which is useful when you want private teams handled separately.
Does it update every property?
Notis reflects the relevant changes based on your plain-language prompt rather than mirroring every field blindly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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