Reply to a Freshdesk ticket from an incoming webhook
Sometimes the thing worth telling a customer happens in your own systems, not in Linear. This automation gives you a webhook that any tool can hit, and Notis posts the reply on the right Freshdesk ticket, so updates from anywhere reach the customer without you drafting them.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to Ticket
Replies to an existing ticket in freshdesk.
Why this helps
Events in your own backend that customers should hear about have no automatic path into their Freshdesk ticket.
- Any system that sends an HTTP request can update a customer
- Loops that start outside Linear still close in Freshdesk
- One webhook powers replies across every tool you run
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once from the portal.
- 2Ask Notis for your portal link and create a New Automation.
- 3Write the prompt: when a webhook arrives, reply on the referenced Freshdesk ticket with its details.
- 4Choose the incoming webhook trigger and pick a channel for run reports.
- 5Send one test request and confirm the reply lands on the ticket.
Questions about this workflow
How does Notis know which ticket to reply to?
Include a reference in the webhook payload and Notis matches it. Describe in the prompt what the payload will carry.
Can the reply be customer-facing?
Yes. Tell Notis whether the reply is public or internal in your prompt and it will post it accordingly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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