Retrieve Freshdesk tickets on a weekly schedule
Your weekly support review keeps getting skipped because assembling the data is a chore. This automation runs each week, retrieves your Freshdesk tickets, and delivers them to your channel, so the review starts with the numbers already in front of you.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets
Retrieves a list of tickets from freshdesk.
Why this helps
The weekly support review dies because pulling tickets by hand is friction nobody wants on a busy day.
- Your weekly review starts with the data already gathered
- No manual export before every support meeting
- A recurring nudge keeps the review from slipping
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once from the portal.
- 2Open your portal link and start a New Automation.
- 3Describe it plainly: every week, retrieve my Freshdesk tickets and send me the set.
- 4Choose a recurring schedule trigger and pick the channel for the report.
- 5Run it once manually and confirm the tickets arrive.
Questions about this workflow
Can I scope it to tickets from the past week?
Yes, say so in the prompt and Notis will retrieve only the tickets that fit that window.
Can I change the day it runs?
The schedule is yours. Set it to whatever day and time your review happens when you create the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Freshdesk. A trigger fires from one place; an action lands in another.
Linear triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
Comment Received Trigger
Triggered when a comment is received.
Get Tickets
Retrieves a list of tickets from freshdesk.
Issue Created Trigger
Triggered when a new issue is created.
List All Tickets
Lists all tickets in freshdesk.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Update Ticket
Updates an existing ticket in freshdesk.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
View Ticket
Views an existing ticket in freshdesk.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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