Make PagerDuty handoffs clearer with OneDesk messages
Pass along the useful conversation, not a vague “please investigate.”
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Messages
Tool to retrieve a list of messages. use when you need to list all messages from onedesk.
Why this helps
Handoffs break down when the incoming responder has to ask for context that already exists in OneDesk.
- Reduces handoff friction
- Preserves decisions across shifts
- Helps responders act faster
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it in plain language.
- 3Describe the outcome: retrieve relevant OneDesk messages for each PagerDuty incident and deliver a concise handoff summary.
- 4Select the webhook trigger, choose the reporting channel, and test with one incident.
Questions about this workflow
Where does the handoff appear?
Notis sends the summary to the channel selected for run reports.
Will it copy every message?
Not necessarily. Notis focuses on messages relevant to the incident context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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