Catch the support pattern behind recurring PagerDuty incidents
See the repeated customer story hiding behind repeated alerts.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets
Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
Why this helps
Recurring alerts are treated one at a time even when the related tickets reveal a larger problem.
- Connects alerts with support patterns
- Encourages systemic fixes
- Reduces repeated firefighting
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to review recurring PagerDuty incidents, retrieve related OneDesk tickets, and report repeated themes or unresolved clusters.
- 4Choose a recurring cron trigger, select a reporting channel, and test the scan.
Questions about this workflow
Does this diagnose the root cause automatically?
It highlights related ticket patterns for review; diagnosis remains a human decision.
How often should it run?
A weekly or monthly cadence usually works well for pattern review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Onedesk.