Verify incident effort with OneDesk worklog details
Answer “who did what and when?” without hunting across systems.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Worklog Details
Tool to retrieve details of a specific worklog. use when you have a worklog id and need full worklog information. tries multiple endpoint/header variants and gracefully falls back in restricted environments.
Why this helps
Post-incident reviews stall when worklog entries exist but their ownership or timing is unclear.
- Improves review quality
- Clarifies ownership
- Reduces manual evidence gathering
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation through the portal or by asking Notis conversationally.
- 3Tell Notis to retrieve detailed OneDesk worklog information related to each incoming PagerDuty incident and summarize verification gaps.
- 4Pick the webhook trigger, select a reporting channel, and test with one real incident.
Questions about this workflow
What information is checked?
Notis can review available worklog metadata such as user, object, dates, and recorded effort.
Does it rewrite incorrect entries?
No. It reports details and possible gaps for human review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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