Process refunds from Slack DMs in seconds
A customer asks for a refund via DM? Notis creates it in Stripe and confirms back instantly. No dashboard required.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests in Slack get forgotten or sidelined because they require a separate trip to Stripe, creating customer frustration.
- Respond to refund requests instantly
- Reduce customer frustration from delays
- Keep all communication in Slack
- Avoid losing refund requests in message history
Setup
Build it in a few focused steps.
- 1Connect Slack and Stripe to Notis.
- 2Create an automation: name it 'DM Refund Request', use this prompt: 'When someone DMs me requesting a refund, create that refund in Stripe and tell me the refund ID', choose 'Direct Message Received'.
- 3Notis watches your DMs and looks for refund-related language (e.g., 'refund', 'charge back', 'money back').
- 4Set a Slack channel for refund confirmations.
- 5Test by DMing Notis 'Refund customer $99 for order 12345' and watch the refund appear.
Questions about this workflow
How should I phrase a refund request in DM?
Be clear: mention the amount and ideally the customer or charge ID. For example: 'Refund $50 for John's last purchase' or 'Refund charge ch_1234567890'.
Will the customer be notified of the refund?
Stripe handles notifications based on your settings. Notis creates the refund; Stripe handles the rest.
Can I refund a partial amount?
Yes, mention the partial amount in your DM: 'Refund $25 of the $100 charge' and Notis will create a partial refund.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Stripe. A trigger fires from one place; an action lands in another.
Slack triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Slack and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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