Catch Cancellations Instantly and Save at-Risk Subscriptions
Subscriptions are cancelling in Stripe while you're unaware. By the time you notice, the customer is gone. Notis creates a task in Salesforce the second a subscription cancels, giving you a moment to reach out and save the deal.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create task
Creates a new task in salesforce to track activities, to-dos, and follow-ups related to contacts, leads, or other records.
Why this helps
A customer cancels their subscription but you don't realize it until you check Stripe next month. You've lost them without ever getting a chance to save the relationship.
- Instant notification when subscriptions cancel means faster retention outreach
- Every cancellation becomes a tracked task so nothing falls through the cracks
- Catch at-risk customers while there's still time to save the deal
Setup
Build it in a few focused steps.
- 1Connect Stripe and Salesforce to Notis through the portal (one-time)
- 2Create an automation: 'When a Stripe subscription is cancelled, create an urgent retention task in Salesforce to follow up with the customer.'
- 3Set the trigger to: Stripe Subscription Deleted
- 4Choose your notification channel (Slack sends fastest alerts)
- 5Test by cancelling a test subscription in Stripe and verify the task appears immediately in Salesforce
Questions about this workflow
How do I know why the customer cancelled?
Notis includes the customer contact info in the task. The cancellation reason from Stripe (if provided) is added to the task notes.
Can I automate a specific retention offer?
Yes. Update your prompt: 'Create a task with a note suggesting a 20% discount if they reinstate within 7 days.' Notis includes this in the task.
What if a customer cancels and resubscribes the same day?
Notis will create the cancellation task, then you can mark it complete once the resubscription is confirmed. No duplicate work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Salesforce. A trigger fires from one place; an action lands in another.
Stripe triggers
Salesforce actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
Product Created Trigger
Triggered when a product is created in Stripe
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
Connect any two apps with Notis in the middle.
Stripe and Salesforce, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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