Keep the Helpdesk queue in view during release follow-up
After publishing a release, it can help to check the support queue while the change is fresh. Notis can retrieve Helpdesk tickets and include the returned list as general context in your GitHub release follow-up report.
Trigger
GitHub Release State Changed
Triggers when a specific GitHub release (identified by tag name) changes. Monitors the release title, body/notes, draft flag, prerelease flag, published timestamp, target branch/commit, and the set of attached assets. The payload includes the full current release details, a list of which fields changed, and the previous values for comparison.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Release follow-up and customer support queues are easy to review separately, so a quick scan of current tickets can fall through the cracks.
- Add a repeatable support-queue review cue to release follow-up.
- Keep the returned Helpdesk ticket list beside the published release context.
- Leave ticket prioritization and updates to a human; the action only lists tickets.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Helpdesk to Notis once in the portal.
- 2Create an automation and describe in one plain-language prompt that, when your designated GitHub release is published, Notis should retrieve the Helpdesk ticket list and include it as general support context in the run report.
- 3Select the GitHub release-state trigger, ask Notis to act when the release is published, and choose where run reports should go.
- 4Test with one published release and confirm the report presents the ticket list as an unfiltered queue snapshot, not as tickets caused by or linked to the release.
Questions about this workflow
Does this find tickets caused by the release?
No. The available Helpdesk action lists tickets with cursor-based pagination, but the action description does not specify release-based filtering or a GitHub-to-ticket link. Treat the result as general queue context only.
Will this create, assign, or update tickets?
No. The listed Helpdesk action is read-only and retrieves tickets; it does not create or change them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Helpdesk. A trigger fires from one place; an action lands in another.
GitHub triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
GitHub and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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